FAQ’s

Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed securely to ensure your information is protected.

2. How long does shipping take?
Shipping times vary based on your location. Generally, orders are processed within 1-3 business days, and delivery typically takes:

South Africa: 3-7 business days
You will receive a tracking number once your order has been shipped.

3. What is your return policy?
We accept returns within 30 days of delivery for eligible items. Items must be in their original condition, unworn, unwashed, and with tags attached. For more information, please refer to our Return and Exchange Policy.

4. How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website.

5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request. However, once an order is in the shipping process, we may not be able to make changes.

6. What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact our customer service team within 7 days of delivery at info@fashionexclusive. We will arrange for a replacement or refund, including covering return shipping costs.

7. Do you offer international shipping?
No, we currently do not offer international shipping. We only ship within South Africa.

8. How do I contact customer service?
You can reach our customer service team via email at info@fashionexclusive or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

9. Do you have a size guide?
Yes, we provide a size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance.

10. How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. By subscribing, you will receive updates on new arrivals, exclusive offers, and promotions.

11. What if I have more questions?
If you have any other questions or need further assistance, please don’t hesitate to contact us at info@fashionexclusive. We are here to help!